Return & Refund Policy
Thanks for shopping at our Poki webshop! 🚀
If you are not entirely satisfied with your purchase, we're here to help.
Returns
After you’ve received your item from our shop, you have 30 calendar days to return the item that you purchased.
Before you return your item to us, please keep the following in mind:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to be packed together with the packing bill.
The address you can return your item to is:
Poki B.V.
Spui 10
1012 WZ Amsterdam
The Netherlands
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive your refund within 14 calendar days after we’ve received your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. This means that shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at shop@poki.com! 😄